She was told that her system needed updating; she told them she had tried to update but it would not let her. They informed her that there were several update available but only they could install them! She was then encouraged to buy the latest iPad Air. She refused as she is happy with the one she has and did not want the expense of buying a new one (she is a student).
After much insistence on her part and a refusal to part with any cash, they updated her device, while she waited, free of charge. She has now gone from version 5 to version 8!
Talk about a rotten Apple. I have to wonder how many people have been caught out by this and bought a new one.